Frequently asked questions

Can I try a sample?

Yes! You can try our Trial Pack.

What's matcha?

Matcha is a green tea powder made from shade-grown leaves of the Camellia Sinensis plant. It originated in China and was popularized in Japan by a Buddhist monk in the 12th century, where it was used to provide monks with the energy they needed to meditate for many hours. Unlike other green teas, when consuming matcha, you are consuming the entire leaf, so it has much more nutritional properties and flavors.

Is Toro sugar-free?

Yes! It is also sweetener-free!

Is Toro natural and organic?

Of course!

Is Toro dairy-free, vegan and gluten-free?

Of course!

How many calories per can?

Only 10 calories!

How much matcha in a can of Toro?

2 grams of organic ceremonial-grade Japanese Uji matcha in every can of 355 ml.

What's the matcha powder grade?

Our organic matcha is ceremonial-grade and it comes from Uji prefecture in Japan. It's the same matcha that we use in both our drinks and powders.

Is the matcha Heavy Metal tested and Radiation-Free?


Is shipping free?

Shipping is free for all orders over $50. There is a flat fee of $8.99 for orders under $50.

Is there currently a promo I can use?

Yes! We currently have a 15% coupon to use on your first purchase, juste use the coupon VPSAVE15 on checkout.

You can also get 20% off if you subscribe. Don't worry, you can cancel for free anytime.

How long does it take to get my order?

We ship within 24 hours and the shipping usually takes 2-3 days.

What is your refund policy?

If the Product delivered is defective or expired at the time of delivery, we agree to send you a similar product without delay and without extra charges.

If you are not satisfied with the Product or with the online delivery service, you may request a coupon to use on your next order. In order to receive your coupon, please contact us by email at explaining the reason why you are not satisfied with your purchase.

Can I buy Toro in stores?

In Canada

Our matcha drinks are available at many retailers across Canada, including Loblaws, Real Canadian Superstore, Sobeys, Metro, Whole Foods, Fortinos, Rachelle Béry, Tau, Healthy Planet and many more!

In the UAE

Our matcha drinks are available exclusively at ZOOM outlets across Dubai.

In the USA

Our matcha drinks will be available soon in the USA.

Can I cancel my subscription anytime?

Yes! You can cancel it anytime and there are no hidden fees! You can also skip months you don't want to receive our products from your online account.